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Changes between Version 1 and Version 2 of TracSupport
- Timestamp:
- 01/08/15 13:32:59 (10 years ago)
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TracSupport
v1 v2 1 1 = Trac Support = 2 2 3 Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [ http://trac.edgewall.org/wiki/MailingList mailing list] and the project wiki.3 Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [trac:MailingList mailing list] and the [trac: project wiki]. The latter is the authoritative source for the TracGuide (administrator and user guides for Trac). 4 4 5 There is also an [ http://trac.edgewall.org/wiki/IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there.5 There is also an [trac:IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there. 6 6 7 7 Before you start a new support query, make sure you've done the appropriate searching: 8 * in the project's [ http://trac.edgewall.org/wiki/TracFaq FAQ]9 * in past messages to the Trac [http://blog.gmane.org/gmane.comp.version-control.subversion.trac.general?set_user_css=http%3A%2F%2Fwww.edgewall.com%2Fcss%2Fgmane.css&do_set_user_css=tMailing List]10 * in the Trac ticket system, using either a [ http://trac.edgewall.org/search?q=&ticket=on&wiki=on full search] or a [http://trac.edgewall.org/query?summary=~&keywords=~"ticket query].8 * in the project's [trac:TracFaq FAQ] 9 * in past messages to the [http://groups.google.com/group/trac-users Trac Users Mailing List] 10 * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query]. 11 11 12 Please '''don't''' create a ticket in t his Trac for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the NewTicketGuidelines. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!12 Please '''don't''' create a ticket in trac.egdewall.org for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly! 13 13 14 14 ---- 15 See also: [ http://trac.edgewall.org/wiki/MailingList MailingList], TracTroubleshooting, [http://trac.edgewall.org/wiki/CommercialServicesCommercialServices]15 See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices]
